Cancellation & Change Policies

We sincerely hope you can honor your reservation, but if you need to cancel, the following is our policy: 
 
For reservations with arrival dates of November 15th – April 15th:
 
Length of reservation Notification required
to receive a refund less the cancellation fee
Six days or less No less than 30 days prior to your arrival
Seven to 29 days No less than 60 days prior to your arrival
30 days or longer No less than 90 days prior to your arrival
If notification of cancellation occurs within 30, 60 or 90 days prior to rental period commencement, then any payment(s) that have been made to Outdoor Resorts are non-refundable.  (Please note that a day is considered a calendar day and not a business day.)

For reservations with arrival dates of April 16th – November 14th:
Length of reservation Notification required to
receive a refund less the cancellation fee
Six days or less No less than 30 days prior to your arrival
Seven to 29 days No less than 30 days prior to your arrival
30 days or longer No less than 30 days prior to your arrival
 
If cancellation occurs within 30 days prior to rental period commencement, then any payment(s) that have been made to ORO are non-refundable.  (Please note that a day is a calendar day and not a business day.)
 
 Cancellation Fee:  For any and all cancellations, a fee of $25 or $50 will be charged (depending upon length of stay). 
 
 Change Fee: For any changes made to an existing reservation within the cancellation policy period mentioned above, a fee of $25 or $50 will be charged, depending upon length of stay.  No change will be honored when requested outside the cancellation period – the cancellation policy will prevail.